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pahster
01-17-2008, 11:55 PM
My internet connectivity is normally fine. However, when I attempt to download a heavy volume of data at the same time, it will die. For example, I've been watching Lost on ABC.com in HD lately and it's killed my connection. In the past it's died when I've tried loading several movie trailers at the same time. I have to restart my computer in order to get online again. I know that my router isn't the problem because this problem still occurs even when I plug straight into the modem. I also know that it's not a provider issue because neither of my roommates have this problem. My connection is quite functional for the most part, but I'm getting pretty agitated by this problem. I've got an ASUS P5NSLI motherboard with the latest LAN drivers installed. Does anyone have any ideas on what my problem may be?

Highlifeman21
01-17-2008, 11:58 PM
Watching Lost is the key to the problem.

Such a horrible show, your computer is punishing you.

All kidding aside, I would try something simple like deleting temporary internet flies and clearing the cache.

Unassisted
01-18-2008, 12:20 AM
The issue might be caused by packet-shaping at your ISP. Basically it means that they prioritize Internet traffic by type and packets of traffic that they deem less important will take longer to be delivered. Movie trailers might be deemed less important than the results of a Google search, for instance. If you're on a campus broadband connection, this is very likely being done to preserve bandwidth for everyone.

pahster
01-18-2008, 12:38 AM
The issue might be caused by packet-shaping at your ISP. Basically it means that they prioritize Internet traffic by type and packets of traffic that they deem less important will take longer to be delivered. Movie trailers might be deemed less important than the results of a Google search, for instance. If you're on a campus broadband connection, this is very likely being done to preserve bandwidth for everyone.

I don't live on campus. I tried watching Lost on my roommates' computers. It didn't kill their connections. Very strange.

*BaseClogger*
01-18-2008, 05:17 PM
I have a similar problem trying to play xbox live...

Spring~Fields
01-19-2008, 12:56 AM
My internet connectivity is normally fine. However, when I attempt to download a heavy volume of data at the same time, it will die. For example, I've been watching Lost on ABC.com in HD lately and it's killed my connection. In the past it's died when I've tried loading several movie trailers at the same time. I have to restart my computer in order to get online again. I know that my router isn't the problem because this problem still occurs even when I plug straight into the modem. I also know that it's not a provider issue because neither of my roommates have this problem. My connection is quite functional for the most part, but I'm getting pretty agitated by this problem. I've got an ASUS P5NSLI motherboard with the latest LAN drivers installed. Does anyone have any ideas on what my problem may be?


Check this to make sure that your browser or connection settings is not disconnecting during times that you may be idle longer than you think, even if your downloading etc.

On the browser tool bar go to “tools”
Then to Internet options click
Click on the “connections tab”
Click on the “settings tab”
Brings you to My ISP settings
Click on the advanced tab
Uncheck the boxes for “disconnect if idle” and “disconnect when my connection may no longer be needed” box
Back to My ISP settings click properties
Click on the “options” tab
Set the idle time before hanging up to “never”

GAC
01-19-2008, 08:13 AM
Since we are talking computer problems, let me relate one I have been having for the last few months. I have a HP Pavilion desktop.

Every morning, at about the same time (around 6 AM), my computer just shuts off. And when it does it I have no problem whatsoever powering it back on. It then runs fine the rest of the time.

I've talked with a HP tech rep about it, and we've checked everything we can, and can't seem to isolate any obvious problem. He had me right click on My Computer, then in System Properties go to the Advanced tab and then into Settings in Startup and Recovery. Then under System Failure, make sure Automatic Restart is unchecked (which it is).

I have PC Doctor and have ran thorough tests on everything from the motherboard, hard drives, memory, CPU, etc. Everything passes fine.

And suggestions?

KronoRed
01-19-2008, 01:18 PM
Sounds like something is scheduled to run at that time and it causes a reboot, virus/spyware scanner perhaps?

GAC
01-19-2008, 02:40 PM
Neither one is set up to run on a schedule. And I don't have anything set upon the Task Mgr either.

And the computer doesn't reboot. It powers down.

pahster
01-19-2008, 02:48 PM
Could be a motherboard or power supply problem.

KronoRed
01-19-2008, 02:54 PM
I was thinking power supply, but at about the same time everyday? weird.

pahster
01-19-2008, 03:15 PM
I was thinking power supply, but at about the same time everyday? weird.

Yeah. Could be running some kind of program at the same time every day that sucks up too much power or something. I don't know what would do that, though. An awful lot of prebuilt systems come with just barely adequate power supplies, so maybe if some kind of PCI card was added and some program starts up, causing a fan to run, thus overburdening the power supply. That's a pretty convoluted theory though... :p:

Spring~Fields
01-19-2008, 03:30 PM
Since we are talking computer problems, let me relate one I have been having for the last few months. I have a HP Pavilion desktop.

Every morning, at about the same time (around 6 AM), my computer just shuts off. And when it does it I have no problem whatsoever powering it back on. It then runs fine the rest of the time.

I've talked with a HP tech rep about it, and we've checked everything we can, and can't seem to isolate any obvious problem. He had me right click on My Computer, then in System Properties go to the Advanced tab and then into Settings in Startup and Recovery. Then under System Failure, make sure Automatic Restart is unchecked (which it is).

I have PC Doctor and have ran thorough tests on everything from the motherboard, hard drives, memory, CPU, etc. Everything passes fine.

And suggestions?

Programs to
- Accessories
- System Tools
- Scheduled Tasks
See if anything is scheduled to run

Other wise I don't know unless it is "Buckeye" huls or crums, left over "Brownie" mix sprinklings, "Reds" hots residue or mole hair revenge. ;)

GAC
01-20-2008, 12:11 AM
I have nothing on their scheduled to run.

And I've ran PC Doctor a couple of times and checked everything from the motherboard, CPU, memory, hard drives, etc.

And I've not added any PCI cards and any type of hardware.

Spring~Fields
01-20-2008, 12:30 PM
I have nothing on their scheduled to run.

And I've ran PC Doctor a couple of times and checked everything from the motherboard, CPU, memory, hard drives, etc.

And I've not added any PCI cards and any type of hardware.

Anything clicked on in "Power Options" are they all set to "never" ? in the control panel.

IslandRed
01-20-2008, 01:52 PM
GAC, is yours XP or Vista? Which model Pavilion?

When you turn it back on, does it go through the entire reboot cycle? (Just trying to figure out if it's going into a standby mode or if it's going cold out.)

IslandRed
01-20-2008, 01:55 PM
My internet connectivity is normally fine. However, when I attempt to download a heavy volume of data at the same time, it will die. For example, I've been watching Lost on ABC.com in HD lately and it's killed my connection. In the past it's died when I've tried loading several movie trailers at the same time. I have to restart my computer in order to get online again. I know that my router isn't the problem because this problem still occurs even when I plug straight into the modem. I also know that it's not a provider issue because neither of my roommates have this problem. My connection is quite functional for the most part, but I'm getting pretty agitated by this problem. I've got an ASUS P5NSLI motherboard with the latest LAN drivers installed. Does anyone have any ideas on what my problem may be?

What kind of computer do you have and what browser/version are you using?

pahster
01-20-2008, 06:04 PM
What kind of computer do you have and what browser/version are you using?

I'm using Firefox 2.0.0.11. I've had the same problem using Netscape as well. My system is as follows (I built it):

Motherboard: ASUS P5NSLI
CPU: Intel Core 2 Duo 2.13 ghz
2 gigs of RAM (Kingstone, I believe)
Running XP Pro SP2
Video card: Sapphire Radeon X1650XT
Some kind of SoundBlaster! sound card
My LAN runs through my motherboard
Some kind of Sony (well, it says Sony, but it's really a Liteon...) DVD+RW drive

GAC
01-20-2008, 07:10 PM
Anything clicked on in "Power Options" are they all set to "never" ? in the control panel.


All are set to never except for monitor which goes into sleep after 20 minutes.



GAC, is yours XP or Vista? Which model Pavilion?

When you turn it back on, does it go through the entire reboot cycle? (Just trying to figure out if it's going into a standby mode or if it's going cold out.)


Pavilion Desktop a1423y. It has XP. The tower completely powers down, and it goes through the entire cycle. Yesterday it shut off at 6:15 AM. This morning at 6:25 AM. And it powered right back up and has run fine all day.

IslandRed
01-20-2008, 08:23 PM
Pavilion Desktop a1423y. It has XP. The tower completely powers down, and it goes through the entire cycle. Yesterday it shut off at 6:15 AM. This morning at 6:25 AM. And it powered right back up and has run fine all day.

At that point, how long has it been on? Do you leave it running 24/7 (or would, if it didn't keep shutting itself off)?

GAC
01-20-2008, 09:26 PM
At that point, how long has it been on? Do you leave it running 24/7 (or would, if it didn't keep shutting itself off)?

I leave it on 24/7 and the only time it shuts down is as I have indicated above - every morning around 6 AM or so. Once I power it back on it runs fine the rest of the day, that is, until the next morning around 6 AM in which it shuts off again.

I thought it was a over heating issue because my tower sits inside a cabinet, with the door closed, built into the side of my computer desk. I personally didn't like the idea, but it's a "woman thing" because my wife hated seeing the tower (cables, etc) sitting out and being exposed where everyone can see them. It's all about the decor. ;)

Isn't there someplace, in the BIOS maybe, where you can check internal temperature? My fan is working fine, and I periodically take a vac and clean the computer tower to free it from dust.

But even if it is overheating, it's weird that it runs fine all the time, and yet keeps shutting off around the same time every morning. And if it's overheated, then why would it power right back up and run fine after that?

I am thinking about taking the tower out of the cabinet and seeing if that does anything; but I doubt it.

I consistently (Weekly) run my virus scan and spyware scan (Spy Sweeper) and don't find anything.

It's been doing this now for about 4 months. So if it was something failing I'd think it would be getting steadily worse and then fail. I'm perplexed at this point.

Roy Tucker
01-21-2008, 09:48 AM
Neither one is set up to run on a schedule. And I don't have anything set upon the Task Mgr either.

And the computer doesn't reboot. It powers down.

Old story I heard from a field service guy.

He had a customer who had a computer system that powered down every night at the same time. The system would power back up fine, but it was down every morning when they came in to work.

Field service guy checked out all the hardware, checked out all the software, checked all the scheduled tasks, and looked at everything he could think of. Nothing seemed amiss. So finally, he decided to spend the night at the customer site and see what was going one.

He was woken up about 2 AM when the cleaning lady came into the computer room. First thing she did was to unplug the power cord for the computer and plug in her vacuum cleaner.

IslandRed
01-21-2008, 01:39 PM
OK, just a couple more questions:

* Are you doing anything on the computer at the time or has it just been sitting there inactive for several hours? Does Windows go through its shutdown or is it just, zap, power off?

* When the computer restarts, do you ever get any unusual messages about Windows not being properly shut down the previous time or CHKDSK runs or anything?

I don't have a Pavilion desktop, so I can't say for sure, but there might be something in the BIOS power management that's overriding your Windows settings.

Roy Tucker
01-21-2008, 01:49 PM
GAC, I'd check the BIOS power management.

Many computers I've worked on can schedule power offs directly from BIOS. You'll see nothing in the OS.

IslandRed
01-21-2008, 02:38 PM
I'm using Firefox 2.0.0.11. I've had the same problem using Netscape as well. My system is as follows (I built it):

Motherboard: ASUS P5NSLI
CPU: Intel Core 2 Duo 2.13 ghz
2 gigs of RAM (Kingstone, I believe)
Running XP Pro SP2
Video card: Sapphire Radeon X1650XT
Some kind of SoundBlaster! sound card
My LAN runs through my motherboard
Some kind of Sony (well, it says Sony, but it's really a Liteon...) DVD+RW drive

Can you get your connection back without rebooting by disabling and re-enabling your NIC through Device Manager?

As for actually fixing the problem, I don't know how fast your connection is; some on-board NICs can struggle with extended max-out transfers and lose sync. I haven't seen an actual fix for your motherboard/NIC combo, but it was suggested that maybe if you use a download manager and throttle back to something slightly less than maximum speed, it might help.

GAC
01-21-2008, 10:22 PM
OK, just a couple more questions:

* Are you doing anything on the computer at the time or has it just been sitting there inactive for several hours? Does Windows go through its shutdown or is it just, zap, power off?

I'm just on-line reading Redszone or bouncing around the 'net when it immediately drops power. It does not go through any shutdown procedure. And it always somewhere around 6-6:20 AM every morning.


When the computer restarts, do you ever get any unusual messages about Windows not being properly shut down the previous time or CHKDSK runs or anything?

No. None of that. I power it back up and it runs/works fine the rest of the day with no problems.

GAC
01-21-2008, 10:23 PM
GAC, I'd check the BIOS power management.

Many computers I've worked on can schedule power offs directly from BIOS. You'll see nothing in the OS.

Good point. Do you know specifically what I should be looking for once I'm in the Bios? Any particular setting?

KronoRed
01-21-2008, 11:27 PM
GAC, as an experiment maybe leave the computer off for about an hour next time it dies, then turn it back on, I'm interested to see if it turns off after 24 hours.

Roy Tucker
01-22-2008, 01:22 AM
Good point. Do you know specifically what I should be looking for once I'm in the Bios? Any particular setting?

Nah, don't know the specifics of that machine.

Just something in the BIOS that says power or power management :rolleyes: A BIOS menu usually isn't too complicated.

GAC
01-22-2008, 09:35 PM
GAC, as an experiment maybe leave the computer off for about an hour next time it dies, then turn it back on, I'm interested to see if it turns off after 24 hours.

But if I leave it off for a whole hour I'll fall further behind you in post counts! :D

But I'll give it a try Krono.

Spring~Fields
01-23-2008, 12:27 PM
Good point. Do you know specifically what I should be looking for once I'm in the Bios? Any particular setting?

I seem to recall HP having updates even bios updates and other fixes on their site for each model machine even when you have just purchased it brand new out of the box, at times.

Have you checked their site for software and bios upgrades for your model number ?

http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Remember that mother board manufacturers often send out fixes and patches for glitches that they discover later, after people use them etc. HP will have the bios updates for the mobo.

I think that Roy has a point with the bios, click around in it and see if there is anything that might be causing it to shut down at or about that time. Something is telling it to reboot or shutdown at that time.

“it immediately drops power” sounds like a scheduled shutdown to me. You indicate the computer works fine the rest of the time.

GAC
01-23-2008, 09:22 PM
I'm going to look into upgraded the Bios this weekend and see if that helps. I'll also "snope" around in there and check out the power management.

GAC
01-27-2008, 09:48 AM
GAC, as an experiment maybe leave the computer off for about an hour next time it dies, then turn it back on, I'm interested to see if it turns off after 24 hours.

I tried something different Krono.

First - I checked those items that I have running on my taskbar. Nortons and Spy Sweeper are pretty much it, other then the default Windows items such as volume control. But I went into their options to see if there was any setting that might be doing this. Found nothing.

I went into Power Management in the Bios and found nothing.

This morning I updated the Bios on HP's website. A newer version came out about 6 months ago.

And while my computer is always on, what I did differently this morning was I didn't get on the computer, as far as the internet, from 6-6:30 AM to see if it shuts down. It didn't. And it's been running fine.

When it has shut down in the past, always around 6 AM, I was not doing anything other then browsing the internet. And a majority of that time I was on RZ. So I am blaming Dusty Baker. ;)

For about 2 months, I've been using the Netscape browser a majority of the time. I still use IE, but not much. But this "problem" has been going on for about 5-6 months, so I don't see how it could be the browser. And when it has shutdown, it's done so using both browsers.