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RichRed
01-29-2010, 10:58 AM
Calling all RedsZone computer gurus:

I was hit by the dreaded Internet Security 2010 virus. I was smart enough to know that this was a scam and not a real anti-spyware program as I got the popups saying "your computer is infected" and a fake scan of my computer began to run. I stopped it as quickly as I could and took all the steps I could find online to get rid of it, the last being to run Malwarebytes Anti-Spyware.

The good news is that I seem to have gotten rid of it but the bad news is that it's thrown all my settings off kilter or something because I can't browse the internet (the connection is still there, as evidenced by the "ping" thing that I tried) and I can't even print. I've tried to browse both through Firefox and Internet Explorer, to no avail. System Restore had been turned off so I couldn't try that either. My friendly neighborhood Cox tech support guy, to his credit, tried to walk me through everything he could think of but again, to no avail.

At this point, it looks like I'll have to take it in and pay someone to fix it but I thought I would first try the braintrust here at RedsZone. One request I have: if you think you have a possible solution, please explain it to me like I'm a 4-year-old because a technical wizard I am not.

Thanks in advance for any help you can offer.

Revering4Blue
01-29-2010, 12:34 PM
Try WinSockFix.

http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml

I encountered a similar problem, and this restored my connection. I hope it works for you, too.

RichRed
01-29-2010, 01:04 PM
Try WinSockFix.

http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml

I encountered a similar problem, and this restored my connection. I hope it works for you, too.

Thanks for the response, Rev. I'll give it a try.

savafan
01-29-2010, 04:45 PM
I got hit with this as well. Ran system restore in safe mode. Seemed to do the trick.

RichRed
01-29-2010, 07:02 PM
Looks like WinSockFix did the trick. Thanks!

RichRed
01-30-2010, 03:21 PM
I'm back. So I'm able to browse the 'net and the "your computer is infected" popups have stopped, but I am occasionally redirected to a site other than the one for the link I click in a Google search. I understand this could be a sign of a possible infection.

How do I fix it?

Revering4Blue
01-30-2010, 04:16 PM
Try this:


Click Start --> Right click on My Computer --> Click Manage --> Click on Device Manager on the left panel --> Under View menu, click on Show hidden devices, you will see a bunch of Non-plug and play drivers appear --> scroll down to find TDSSserv.sys --> Right click on it and Disable --> Restart computer.

If that doesn't work, download ComboFix.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

This also worked for me. Good luck!