Originally Posted by
BoxingRed
I agree with RFS62 in principle and, in fact, my company based their ideals on those very same ideas.
I will say, at least from the sound of it, that RFS62 does not work in the retail or retail service industry. I don't think I had any idea how evil, petty and selfish people can be until I began working in a bank. It's not so easy to slough things off when people spit at you, throw things at you, cuss you out and threaten to get you fired on a daily basis. I work in grocery now, which is far better, but still has some moments where you ask, "How could someone treat a perfect stranger this way and not feel any guilt, shame or sympathy?" On top of that, they would never act that way towards someone in most other situations. Well the answer is that they generally see you as less than human.
So, I like what you are saying RSF62, but it's a lot easier to put into practice in some fields more than others.