Re: Maybe there's hope for ESPN after all...
Yes, an ombudsman's job is to represent the reader/viewer, sit in on various meetings and discussions, and offer a reality check when the head honchos get disconnected from the audience.
But an ombudsman doesn't get to call the shots. He or she only has power to the extent that others within the company listen.
"I don't have a baseball team, I have a theological seminary." -- Charlie Brown