I'm no Doug fan, but you can not overlook the job he did for making hockey marketable in Columbus, overlooking the design of Nationwide Arena, and providing options for youth hockey (Ohio Junior Jackets). Doug is a good businessman and I'm surprised he didn't stay on as President.
Good points, folks want instant winning, but being an expansion franchise is no easy task. Look at Nashville, they still could lose their franchise and they just finally made it to the summit of being a productive franchise. Long term stability is pretty important in entrenching oneself into a marketplace. If folks love the BJ's when they don't win, then they'll adore them when they do. Mostly because a culture of hockey has been instilled, one that exceeds ECHL or IL league standards.