Originally Posted by BoxingRed
I agree with RFS62 in principle and, in fact, my company based their ideals on those very same ideas.
I will say, at least from the sound of it, that RFS62 does not work in the retail or retail service industry. I don't think I had any idea how evil, petty and selfish people can be until I began working in a bank. It's not so easy to slough things off when people spit at you, throw things at you, cuss you out and threaten to get you fired on a daily basis. I work in grocery now, which is far better, but still has some moments where you ask, "How could someone treat a perfect stranger this way and not feel any guilt, shame or sympathy?" On top of that, they would never act that way towards someone in most other situations. Well the answer is that they generally see you as less than human.
So, I like what you are saying RSF62, but it's a lot easier to put into practice in some fields more than others.
I worked in retail for most of my life and my wife manages a retail store. We've both had run ins with rude customers but neither of us of have had anything thrown at us or been spit on, those are things you don't slough off.
If one of my employees was having customers cuss at him and threaten to get him fired on a daily basis, I'd be worried about what that employee was doing to cause that. Because it shouldn't happen very often. Customers being rude, sure, that's probably a daily occurrence, but cussing you out and threatening your job, if that's happening more than once or twice a month you may have a problem handling rude customers. IMHO