Originally Posted by Razor Shines
I worked in retail for most of my life and my wife manages a retail store. We've both had run ins with rude customers but neither of us of have had anything thrown at us or been spit on, those are things you don't slough off.
If one of my employees was having customers cuss at him and threaten to get him fired on a daily basis, I'd be worried about what that employee was doing to cause that. Because it shouldn't happen very often. Customers being rude, sure, that's probably a daily occurrence, but cussing you out and threatening your job, if that's happening more than once or twice a month you may have a problem handling rude customers. IMHO
Banking is a lot different than retail in that way. Try telling some one that they can't have their money because they don't have proper ID. Try telling someone they can't have immediate access to money they deposit in the bank. Tell someone they can't cash a check because they showed up 10 minutes after closing on a Friday. Or that they owe money because they have overdrawn their account. Try telling a business owner that they were $300 short in their night deposit.
Believe me, it ain't pretty. When you invlove people's money, add frustration, embarrassment and a host of other anxieties, the results are UGLY. I mean you can feel the anger and hatred coming off of people like 5 alarm fire. And those are the times when you do everything right. Imagine what happens when you make a simple mistake.
I still see a guy from time to time that is convinced I shorted him $100. I swear he would deck me and kick me while I am down if he could get away with it.
BTW, I was generally considered excellent at customer service, though I had my moments where I had enough.
And I receive top marks for customer service in my grocery job now.