[Ltlabner]

My main issue with Time Warner is one that I don't think there is a solution for. I don't think the pricing is unreasonable (we get a bazzillon channels + RR and it is way under $100) and the service issues have always been dealt with promptly.

My main gripe is the "call before a tech arrives" system. I am already pinned to my house for 4 hours, now I'm pinned to my phone to avoid missing the call and having the service call canciled. I can't talk to anyone else on the phone for 4 hours since we don't have call waiting. Additionally I have a home office so we have two phone numbers. No matter what number I give them they invariably call the other one so if I'm in a different part of the house I might not hear the call.

I don't like to give the office number because I know I'll be on the phone non-stop when TWC calls. If I give the home number, I have to bring a home cordless unit into the office which is annoying because it will ring when I'm on the phone with a customer.

If you ask me to be trapped in the house for a 4 hour window don't then fruther tie me down with the "call ahead" plan. If someone schedules a service call, and isn't home, charge them $75 or something. Why should I have to sit on top of my phone for 4 hours avoiding all other calls because some other hammer-head is too irresponsible to remember his TWC service call, that he scheduled?