Originally Posted by Ltlabner
My main issue with Time Warner is one that I don't think there is a solution for. I don't think the pricing is unreasonable (we get a bazzillon channels + RR and it is way under $100) and the service issues have always been dealt with promptly.
My main gripe is the "call before a tech arrives" system. I am already pinned to my house for 4 hours, now I'm pinned to my phone to avoid missing the call and having the service call canciled. I can't talk to anyone else on the phone for 4 hours since we don't have call waiting. Additionally I have a home office so we have two phone numbers. No matter what number I give them they invariably call the other one so if I'm in a different part of the house I might not hear the call.
I don't like to give the office number because I know I'll be on the phone non-stop when TWC calls. If I give the home number, I have to bring a home cordless unit into the office which is annoying because it will ring when I'm on the phone with a customer.
If you ask me to be trapped in the house for a 4 hour window don't then fruther tie me down with the "call ahead" plan. If someone schedules a service call, and isn't home, charge them $75 or something. Why should I have to sit on top of my phone for 4 hours avoiding all other calls because some other hammer-head is too irresponsible to remember his TWC service call, that he scheduled?
We never forget them, and we have to call before going so we don't waste our time going out there if the customer isn't home. It cost too much in terms of time. The reason we use time frames is because we can't say we will be there at 11:30 on tuesday. That just isn't a possibility. We have other calls to get to. Most people give us cell phone numbers while they are at work, or we have a time frame that is from 6:00 till 9 in the evening for those who work during the day. You can also tell customer service to tell the tech not to call and just show up. Just a few solutions to your problem.