Originally Posted by GAC
Yep. I've had a couple rebates denied because somehow I didn't cross my T's or dot my Is like I was suppose to. Got a nice form letter. That's when I call and get my pound of flesh. And that's when they say I can file a grievance with their customer service department if I am unsatisfied. I simply, and sarcastically, inform them that ain't going to do no good and they know it. I just won't buy any of their products again and hang up.
Lowes is real good at this.
I usually file a complaint at the BBB if a rebate doesn't come when it's due, (after calling to ask why) but some of these vendors don't care. Most of the time they pay up, though.
The ultimate rebate scam is the "missing original UPC bar code".
There is no way to fight it. I've offered to send them a copy (which I scan in religiously), to replace the one they "misplaced"...but the answer is always "it's got to be the original". And since they lost the original...well.
One of these days, I'll take them to small claims court or something.
I read somewhere in BusinessWeek a while ago that rebate processors have gone as far as guaranteeing a certain percentage of denials and also that the average of valid rebates is usually around 60%...which is why vendors do them, I suppose.
That said, I have the process down pretty good, keep excellent records and get my rebates over 90% of the time.