Originally Posted by Caseyfan21
Moral of the story, 240 rule or not, if you are just nice to people at the counter they will oftentimes hook you up beyond what you think they can.
You're absolutely right here. I've gotten free upgrades to first class twice without even asking, just for being patient and cordial when there was an issue. Gate agents and ticket agents see plenty of squeaky wheels during their workday, and it's not always those people who get the "grease."