Originally Posted by Blimpie
Her reactions seem a little myopic to me. That's pretty much how I enrolled for the first time. Ever since that day, I have bought all of my hats through that store.
Give the customer a colorful card to stick in their wallet that reminds them that they need to visit your store whenever they buy their next hat.
I can only imagine the outrage.
I know her regional manager was asking a lot of questions, b/c my enrollment rate was just North of 70%, and my store's enrollment rate was just North of 60%, while the other stores in the district ranged between 15%-32% enrollment rate, and individual associates in the district ranged between 0%-55%, and I had at least a 15% cushion. Other associates at other stores did what I did, but not at the same frequency, but everyone got reprimanded after MLK Day.
The best part about this whole episode was she sent keyholders (Asst Asst Managers) and other managers to my store to "learn" from me re: how to sell the Passport. I showed 'em my playbook, and magically their numbers increased. Go figure...