Originally Posted by SeeinRed
Phone wiring can be very strange. There could be a short somewhere that could be intermittent. it could be behind a wall plate or in a run of wire that has a nick or crimp in it. The most common time for a problem to show up is after an upgrade or installation. Not immediately, but a couple hours to a week afterwords. Usually this is because the problem is amplified with higher usage.
The other thing I would say is that it could be that you are in a high traffic area. DSL can be slowed by traffic. The data companies don't like tell you that, but it does happen. Especially in areas with older systems. My sister had a really bad experience with that. A local phone company told her it was her wiring that wouldn't let her connect or slows her speed. She asked them to come out an look. They didn't find anything conclusive but did a little work, which they charged her a good bit for, and left. A couple days later she was back to not being able to connect or connecting at a really low speed. The company sent her a new modem, still the same result. After she called and said she was switching to cable internet, they said it was because she was in a high traffic area, which is quite nice of them since she had already paid for the trouble calls. Needless to say, she doesn't deal with that company any more.
Now, I don't know anything about Windstream, but I wouldn't jump on fixing the wiring in your house until all other options are explored. If connected correctly out of the NID, it should work correctly assuming there isn't any problem with the wire before it enters the NID. If you don't have much experience with phone wiring, I wouldn't mess with the NID however. If you don't isolate the incoming wire and connect directly to the modem while the house wiring is disconnected, you aren't truly testing the incoming wiring. A short can still affect the connection directly out of the NID if it is present within the house. Phone wiring is all interconnected and works as a complete circuit. One short in the circuit can affect the whole circuit.
thanks for your help. what i did was unhook the cable from the jack on the customer side of the NID and hooked my modem directly in that jack. i'm pretty sure that disconnected the house wiring and made a 'homerun' for my modem. then when i got the same slow speeds, i thought it has to be something BEFORE the NID. i wouldn't be surprised at all if there was wiring issues within the house (it's 40+ years old with a lot of easy-way-out stuff done to it). but i thought i'd get the upgraded speed with the house disconnected and the modem hooked up directly.
oh--and we're definitely not high-traffic. we're about as low-traffic as you can get, out in the country. and that being the case, it took a while before DSL was even available here. i wonder if we're speed-deficient because of our location and they're just not telling us.