Originally Posted by ABEsolutely
So I got the same speeds. I even tried my old modem (same thing as the current one). I'm guessing there's nothing else that I can do. I guess I'll have to call the support # again and waste an hour. Does anyone know a way to call and get to talk to an actual technician? If I can get the support guy to send a real technician out, they usually just look around down the road and report back that everything is good and close the ticket.
When I've had trouble calls before, I try to get the technician's phone #/email and then make sure I keep it. Otherwise, you just have to endure walking through their procedures in order to finally get a real live tech. Most level 1 techs have pre-written decision trees they have to walk down and arrive at "call tech" before they will do so.
And if and when a tech does come to your house, I'd watch him over his shoulder and make him *show* you what he is doing and make sure you understand what it is when he says everything is "just fine". I would also show him how you are testing speeds on your laptop and have him agree/disagree with the results and explain why.
I also assume your systems are up to date for all prerequisites hardware and software.
Raw network download speeds are wildly variable. Just curious, how are you measuring it?