Originally Posted by Roy Tucker
When I've had trouble calls before, I try to get the technician's phone #/email and then make sure I keep it. Otherwise, you just have to endure walking through their procedures in order to finally get a real live tech. Most level 1 techs have pre-written decision trees they have to walk down and arrive at "call tech" before they will do so.
And if and when a tech does come to your house, I'd watch him over his shoulder and make him *show* you what he is doing and make sure you understand what it is when he says everything is "just fine". I would also show him how you are testing speeds on your laptop and have him agree/disagree with the results and explain why.
I also assume your systems are up to date for all prerequisites hardware and software.
Raw network download speeds are wildly variable. Just curious, how are you measuring it?
Oh I know about the calls. I just LOVE having to go through their ordered list of things to try first. I try to be nice, but I usually just end up asking if they can look up why I called previously.
When the tech was here, I was right over his shoulder the whole time. I bet he loved that. At every jack he tested, his little device would count until it found a good connection. Then it would test that connection. At both of my jacks, it took quite a while to connect. It did a lot of counting. He kept saying, "Hmm--still not getting anything." Then when he did get something, he would say that it's not right. So I was surprised when he thought it looked good in the kitchen (which was wired directly off of the bedroom jack). And that's after he tried and tried at that kitchen jack with NO results, let alone GOOD results. And then he tells me the bedroom jack is bad. I don't know. I'm getting tired of it all.
Everything on my end is up to date. I'm thinking it just HAS to be their outside-the-house problem now. I just don't know that I can convince them.
Oh--I'm using the speed sites that they gave me to test my speeds (speedtest.net and speakeasy.net/speedtest)