Originally Posted by Brutus the Pimp
They were among the highest, well, they and AT&T were pretty much identical for being the highest, but the coverage and service blows the competitors out of the water. So me personally, I have always been willing to pay the extra $15, $20 a month it costs to have better phones, better coverage and better service.
I know everyone has their own story. Some people prefer AT&T. I respect that. But most neutral customer satisfaction surveys or net promoter score surveys place Verizon as by far the highest-rated carrier, even in spite of the price.
Again, I do recognize it's different strokes for different folks. It's still not cheap, no question. But this is a step in the better direction.
I have AT&T and have had it since I've had a cell phone on my parents plan. I never really had any trouble with AT&T's service until the iPhone came out and since then I'm not really sure how you can make a case it's better than Verizon's in city type environments. ANY time I'm at a large concert or ball game I can pretty much just guarantee I won't be able to send any text message or get calls. We were at a Bears game earlier this year at Soldier Field and my friend and I with AT&T showed full service but then we couldn't even send texts out. Our other 2 friends who had Verizon had no trouble at all surfing the internet on their phones. And I could name 10 other similar experiences. Other than cases like that in large crowds, AT&T seems to have good service.