Originally Posted by Caveat Emperor
BTW, here's the full text of their "apology" e-mail, for those who cancelled the service and no longer get such things -- you'll of course note that the explanation given in no way attempts to show why a price increase was needed (added cost of making streaming movies available, postage increases, etc.):
I saw that email this AM. When I saw it was from the Netflix CEO and the subject of it, I thought "well, maybe they've come to their senses".
And then I read the email and thought "that's the most moronic apology I've ever heard of" and doesn't address a thing about why their customers are ticked off and leaving.
I think I'm going to cancel just because they are total idiots and obviously don't have a clue. They must have gone to the "New Coke" School of Fouled Up Marketing.