Re: 2011 Bengals Discussion
Originally Posted by traderumor
In any business that has customers, the workers have a customer service responsibility and an ethical responsibility to do their job to the best of their ability for the benefit of the customers to make them want to buy the product. No customers, no business. A business that doesn't recognize this is doomed. I would submit that there is evidence that some leaders in professional sports think like you do, that they ARE the business. They always find out that no one is bigger than the business.
Furthermore, the fans are in no way responsible for paychecks, the owners are. The owner has to pay contracts whether a fan shows up or not. If anyone has no responsibility in this business, it is the fan. They are the true free agents, who have no dependency on anyone and can buy or not buy tickets and merchandise, but have no moral or ethical responsibility to do so.
Business owners have no ethical responsibility to customers. If the customer doesn't like the service they're given, they can find it from another (better) business. It's not smart business to give shoddy service, but there's nothing 'unethical' about poor service.
But you're right... fans aren't responsible for paychecks which was my point exactly: Carson didn't quit on the fans because he wasn't playing for the fans nor should that matter.
"No matter how good you are, you're going to lose one-third of your games. No matter how bad you are you're going to win one-third of your games. It's the other third that makes the difference." ~Tommy Lasorda