Originally Posted by fearofpopvol1
Just thought I would chime in with an update. I made the move to DirecTV from Time Warner and I'm very very pleased thus far. Time Warner tried to entice me to stay by telling me I had the absolute best deal they could offer, but as you'll see from below, either they're lying or they're truly ripping people off. Not to mention, Time Warner refused to cancel my service until I returned the cable boxes to them, which I thought was a scam. Unfortunately, it looks like I'm stuck with Time Warner for internet as Verizon High Speed gets awful speeds in comparison. Hopefully FIOS will be here soon enough. Below is a breakdown...
Pros with DirecTV:
- I'm saving 60% off the cable portion of my bill in year 1 and 40% in year 2
- I get all of the premium channels free for the first 3 months
- Even after 3 months, all of the Encore, TMC and Sundance premium channels are included in my package
- I tried to get them to throw in the MLB Extra Innings package. They couldn't do it, but offered to take off $5 each month for 2 years, which ends up being worth $120 (this is included in my savings in point 1).
- I receive the whole home DVR, which I did not with Time Warner
- A much better On Demand Selection
- The picture is crisper and so far I've had far fewer DVR issues
- The customer service is SO much better. People are not only helpful, but they are pleasant and seem to enjoy their jobs and it makes a difference.
- Shorter wait times when I call in for an issue
- If you refer a friend, both you and the friend get $10 off your bill for 10 months each (something I'm taking advantage of currently)
- They have the NFL Network and MSG channel, which Time Warner currently carries neither
- They offer the NFL Prime Ticket as well, which Time Warner doesn't
- They came out the next day for installation. When I started my service with Time Warner, I had to wait 9 days for someone to come out (and it's usually 9 days if something is wrong with my cable)!
- No NY1 (great channel) and they are missing a few other channels I like that Time Warner carried
- The 2 year agreement is unfortunate, especially because if you move, you're still going to be locked into that contract most likely. With that said, I don't see a reason to switch services anyhow
- Although it hasn't happened yet, I've heard that bad storms can be problematic with regard to the service
- Even though it's a catch-22, I don't love having to be enrolled in auto bill pay to receive free HD access. I understand it, but I wish I was at least able to have a say as to when funds are debited
Overall, there are far more pros than cons and if anyone has cable and they feel like they're getting shafted or the service sucks, there's a very good chance that DirecTV may be able to offer you a better deal. I would advise you to not use the website and to call the 800 number, as they have more leeway there to give you a better deal.