Originally Posted by GAC
He told me that if the USB drive is unplugged from a computer, after transferring data, without first clicking on a icon that tells you it's safe to disconnect it, it can corrupt the drive. I've used external HDs before and never heard of such a thing. My son uses one all the time and never has heard of this. So I don't know if this tech guy knows what he's talking about, and was just stumped at a solution.
To be honest, I always thought the whole "Click to safely remove hardware" thing was bogus. I never click it, and never had problems. Just pull my flash drive out and go.
I'm no expert, but it sounds to me like the HD has some other problem that corrupted the data.
Sorry your daughter lost her stuff; that's the worst.