I share your sentiment. It's alarming that it's easy for these scammers to look up information about us and use it perpetrate a scam.
Your post reminded me of a similar call I received a few weeks back. The scammer had the same script, he's from Microsoft and calling to inform me about a problem with my computer. Well, I knew right there and then he was bluffing because first of all, my computer was running properly. In fact, I was watching a movie from a legit site when he called. Secondly, I got a Mac and he didn't even know that.
But I played along and pretended to follow the caller's instructions in giving him access to my computer. He asked me to visit a website to download an app, click on different tabs and then type in a code he provided. Then I pretended to have another call on line 2 (which was a bluff!) and asked if I could place him on hold for a sec to which he agreed. While he was on hold, on line 2, I made an outgoing call, dialed the phone number of the local police department and transferred the call there.
I didn't know what happened afterwards.