Originally Posted by wolfboy
Check out Kung Food Chu's Amerasia. It's on Madison, not far from MainStrasse. Solid Chinese food, awesome beer selection, and killer ambiance (Bruce Lee posters and grafitti adorn the walls. The first time I went there, they had an old school Godzilla movie muted on the TV with the Beastie Boys playing on the stereo).
I've never been to this place so I looked up their website with their menu. Eventually I checked out their location on their site and clicked on reviews. Unfortunately, these kind of reviews would stop me from going there:
"Food tasted amazing, but towards end of my meal, found bug inside my beer 3/4 of the way down. When I told what happened to the "general manager", he said he would give 50% off the beer lol what a joke!!! I was thinking to myself..."this guy is really going to make me pay for something that had a bug in it"...upon feeling sick to my stomache, he then proceeds to "educate" me on the biology of bugs and how I couldn't possibly get sick from one (which in most cases...probably true!) ...but to go on to insult me with names like "stupid"...I knew this argument was definitely not worth it. Owners of the restaurant seemed to passive aggressively ignore the entire situation and when confronted...took the back of their rude associate. Will NOT go back there. Great food but absolutely horrific customer service experience."
"Absolute terrible service this evening. We ordered two entrees. One of them was the special the bartender recommended. After we finished he came back to us and told us he gave us the wrong meal and it was intended for another table. The special was some type of beef dish with veggies and the plate he brought out was the filet with veggies. Very similar dishes and we didn't even notice. He said we should have known it wasn't our meal and blamed us for his mistake. Then he took our bill off the bar charged us for the difference of the entree he made the mistake on and told the table right behind us he was comping their meal because we took their dish. Never been so insulted before and done so bluntly. Took everything I had not to blow up on this guy. Our second entree came out and by this point we were so shocked we just paid our total bill and still a 25% tip and left. I own two restaurants in the city and I would fire one of my employees on the spot for ever treating a patron like we were tonight. How can you accuse the patron of this mistake and even tell the table whom was expecting their meal it was our fault?!? I am still in shock as I write this review and will be back only to personally let their owner or manager know in detail of this terrible experience. It is a shame because the food is decent but will never dine there again because of what happened this evening."