[M2]

Yeah, better to complain about people who'd like to see a bad organization run better.

Put this another way. Say you get on an airplane tomorrow and you reach into the pouch in front of you to check out the airline's house magazine. Say the magazine you grab carries an August, 2003 date stamp.

Some people might not give it a second thought (then again they may not have a first thought to give it either). Yet others will wonder why in the heck months of cleaning crews didn't manage to get the older magazine out of there. Or perhaps the airline discontinued the magazine, which might make you wonder if the parent company is going through a rough patch financially. Is the airline's attention to safety better than its internal cleaning procedures? Is the seat you're in all that sanitary? Exactly which employees in the company are being paid well enough to care about their jobs?

Sure, it's just a detail. Of course in the service industry DETAILS MATTER. An airline doesn't wasn't some stray unchecked detail to undermine the confidence of its customers and a baseball team doesn't want some stray unchecked detail to undermine the confidence of the ticket buying public that it's committed to giving them the best team/ballpark experience it can.