Re: give me your recent customer service gripes
I bought my wife a new cell-phone and plan for Christmas 2003. She had enough of Verizon's crap, so it was time to change. I bought a $150 phone, but I'd get a $100 rebate. I did everything that I was supposed to do... filled out the papers, cut out the UPC from the box, made a copy of the receipt. I mailed all of this in within a week of my purchase.
Well... about 6 months later I realized that these chumps never mailed my check to me. I called them. They told me that the check had been mailed months ago. I told them that they were crazy. I asked them who they mailed it to and what address. The address was so far off that I laughed at them. They even had the 5-digit zipcode wrong by 3-digits. Then the guy tries telling me that I must have filled out the forms wrong (I started becoming an "angry white guy" at this point). I told him that I know my address and that for him to imply differently is BS. They then told me that the offer was only good for 3 months after purchase.... sorry cannot send you a new check. I now see why they are willing to more-or-less give you a free phone... b/c half of the rebates never get there. SCAM-CITY.
Oh well. My wife is now back to Verizon (Christmas 2004). Not that it'll bankrupt T-Mobile, but it was a matter of principle!
Small market fan... always hoping, but never expecting.