The operator should have sent police to the BK... to take Ms. Jerk and her Silver Spoon to jail. I hope there was not any heart attack victims in distress an extra 2 minutes while this piece-of-work pulled this stunt. I don't think she is ignorant either (to a certain degree). I think she is an arrogant type who thinks anything can be used as she deems fit.
I wish that someone with the knowledge could put her picture all over the internet w/ this audio. The world needs to see the face that had the gall to do this. She needs to wear a scarlet letter for this. We need to Hester Prynne her.
So I wonder... is this considered illegal use of the 9-1-1 emergency system? This is worse than an intentional hangup IMO. Hangups do not waste the time and efforts of an operator who is part of the chain of people who save lives.
Lock 'er up!