Originally Posted by RedFanAlways1966
My customer proceeds to tell higher-ups in my company how he was treated by an employee of this company. Guess what probably happens to me? I probably get axed. Are NBA players any different? I think not.
Yes, they are, and it should be obvious as to why. Money.
They generate Millions in revenue and are extremely difficult to find replacements for. That is just not the case for the average Joe.
The ratio of customer revenue/replacing employee is the driving factor here.
If the ratio is $100/$60,000 salary ... they probably apologize to the customer profusley and hide you for a bit.
If the ratio is more like $2.5M/$60,000 ... get your resume together, you're fired.
Now, if the ratio is $100/$50M over 5 years ... they escort the customer out of the building and tell him never to come back.
edit: I didn't notice the <devil's advocate>, good conversation starter.
I pull out the same line of reasoning when anybody asks why is so-and-so "worth" $20M. I say if they can generate me $21M of profit, then they are "worth" every penny.