[Cooper]

I was encouraged. Could Lindner analyze the strengths/limitations of the organization in such a way? IMO, no way. That's not to say that an owner needs to have those skills, but if he does it makes things go a lot better. I never got the sense that Lindner even knew what the problems were/are (that may not be fair- he may just have kept quiet).

If an owner can sum up the organization in such a way -then he/she can know when folks aren't being real. This is a sick, dysfunctional organization. Inter office finger pointing and double speak are the norm. You need a CEO who can attempt to cut thru all the crap. You can't cut thru the crap unless you know the score.

It seems as if the organization has turned the corner. The speed in which they do so may not suit us all, but at the very least a passionate attempt will be made.

Btw, i've seen the word transparency (i hope i spelled it right) used more and more when new admins. come into their jobs. I'm hoping it's not a cliche in this case. I'd pick a different word to communicate the truth.