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Thread: Need Help With a Weird Computer Problem

  1. #1
    Join Date
    Jul 2000

    Need Help With a Weird Computer Problem

    I'm running Windows XP on a Dell Pentium 4 Computer.

    On a couple of occassions today, I have re-booted my machine. When I got to the log-on screen and attempted to log-on, an error message pops up that says "Visual Basic Runtime Error." It proceeds to describe a problem with the logon.exe file. Then Windows kicks out to the all blue screen and says: "Logon Error" and gives a code of "c000021a" (Fatal System Error).

    NOTE: This does not happen every time I boot the machine. I tried to recreate the error and it gave the same error about two times out of ten reboots. It does not seem to make a difference whether it's a hard boot or a soft boot.

    A friend of mine suggested running Checkdisk, and I will do that when I get home. Anyone have any other ideas? I went to Microsoft's Knowledge Base, but didn't seem to find exactly the right information.

    Opinions are like belly buttons. Everybody has one, and they don't want someone else's shoved into their face.

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  3. #2
    Future Reds All Star TeamMorris's Avatar
    Join Date
    Jan 2002
    TeamBoone's basement

    Re: Need Help With a Weird Computer Problem

    If nothing else works, call Dell support (1-800-624-9896). I had some major problems about 3 weeks ago and they were awesome!! I have heard nothing but bad stuff about Dell support but I have nothing but good things to say!

  4. #3
    Member ochre's Avatar
    Join Date
    May 2002

    Re: Need Help With a Weird Computer Problem

    Here are a few links to knowledge base articles that may be related to the problem you are having. To sum up the problem, basically something is causing logon.exe to fail; Winxp can't/won't start without it.

    GoBack Causes a Stop Error C000021a

    Internet Explorer Maintenance Policies May Cause an Access Violation in Winlogon

    Error Message: Stop c000021a {Fatal System Error} The Session Manager Initialization System Process...

    Security Accounts Manager Initialization Failed" Error Message When You Start Windows XP

    Stop 0x21a" Error Message Occurs If You Download a RIPrep Image

    or try reinstalling windows xp

    Reinstallation of XP:

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