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Thread: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

  1. #1
    RZ Chamber of Commerce Unassisted's Avatar
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    Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    http://abclocal.go.com/wls/news/0817...nastyname.html
    Cable company calls woman a nasty name on her bill

    Woman cancels subscription

    August 17, 2005 LaChania Govan wasn't sure how Comcast cable felt about the dozens of calls she made complaining about her service. Then, she received a bill with a profanity substituted into the address where her name normally would be. The 25-year-old Elgin woman says she couldn't believe what she was reading because she'd voiced her dissatisfaction without being rude. Her bill was addressed to "B---- Dog." Comcast says it's trying to get to the bottom of who made the change. Govan -- meanwhile -- says she's canceled her Comcast service despite the offer of two free months of cable.

    She's not the only one who's gotten such treatment. In May, Jefferoy Barnes of Maywood started getting letters from Peoples Energy that inserted a derogatory term into his name.

    Peoples Energy says it fired the employee responsible.
    /r/reds

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  3. #2
    The Lineups stink. KronoRed's Avatar
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    Re: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    You must really want to get fired to do stuff like that, it's easy to find out who did it because every call is cataloged and who took it. (at least that's the way it is at every place Mrs.Krono has ever worked)
    Go Gators!

  4. #3
    Hisssssssss Yachtzee's Avatar
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    Re: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    Yep, the Chicagoland area isn't exactly known for its Customer Service.

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    Member CrackerJack's Avatar
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    Re: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    2 free months is all they offered her? I think that might even be worse. She should get their cable free for a lifetime for that.

    Virtual monopolies stink.

  6. #5
    Little Reds BandWagon Reds Nd2's Avatar
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    Re: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    LaChania Govan wasn't sure how Comcast cable felt about the dozens of calls she made complaining about her service. Then, she received a bill with a profanity substituted into the address where her name normally would be.
    Well, if the name fits.
    "...You just have a wider lens than one game."
    --Former Reds GM Wayne Krivsky, on why he didn't fly Josh Hamilton to Colorado for one game.

    "...its money well-spent. Don't screw around with your freedom."
    --Roy Tucker, on why you need to lawyer up when you find yourself swimming with sharks.

  7. #6
    Hisssssssss Yachtzee's Avatar
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    Re: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    Quote Originally Posted by Reds Nd2
    Well, if the name fits.
    Have you ever had cable in Chicago? Dozens of calls to fix a simple problem doesn't surprise me. Customer service in that town is terrible. While I was living there, they actually found a bunch of mail in dumpsters across the city because some letter carriers were too lazy to actually deliver it. They would pick up mail at the post office, toss it in a dumpster and go off to do other things, then come back to the post office later, acting as though they had completed their shift.

  8. #7
    RZ Chamber of Commerce Unassisted's Avatar
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    Re: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    Yachtzee, something tells me that you won't be moving to Chicago anytime soon.

    From what I know about the way Chicago works, I wouldn't be surprised if Comcast knows perfectly well who did this, and that worker is protected from dismissal by their union.
    /r/reds

  9. #8
    Mod Law zombie-a-go-go's Avatar
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    Re: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    Quote Originally Posted by Reds Nd2
    Well, if the name fits.
    Easy, there.

    I've had to call my cable company three times in the last month for service interruptions, problems with the digital feed, etc. the customer could be a punk, but c'mon, it's possible that the cable service is just crappy.

    Ask RosieRed about that.

    Anyway, it's still no excuse to be calling a lady a name like that.
    "It's easier to give up. I'm not a very vocal player. I lead by example. I take the attitude that I've got to go out and do it. Because of who I am, I've got to give everything I've got to come back."
    -Ken Griffey Jr.

  10. #9
    Joe Oliver love-child Blimpie's Avatar
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    Re: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    Nice to see this sort of behavior is not just limited to monopolistic cable companies...

    N.J. Eatery Writes 'Jew Couple' on Check
    Aug 17 6:05 PM US/Eastern


    ALLENHURST, N.J.


    The bill was a shocker, and not because of the amount. After eating at a Jersey shore restaurant, Elliott Stein and his girlfriend were handed a bill that said "Jew Couple" near the bottom, as a table identifier used by the waitstaff. The slur also turned up on Stein's credit card statement weeks later.

    "My grandfather went through all that in old-school Europe," Stein, a New Yorker and a regular at the restaurant, told the New York Post. "But that happened more than 50 years ago. You don't expect it to happen in 2005."

    The New Jersey Attorney General's Office said Wednesday it is investigating the July incident at Parkhill's Waterfront Grill through its Division on Civil Rights.

    Stein, 23, could not be reached for comment Wednesday. He did not return two telephone messages left at his office.

    The server, identified on the check only as Karina, is no longer working at the restaurant, general manager Malia Wells said Wednesday. Wells wouldn't say if it was because of the incident.

    "We don't run our establishment like that," Wells said. "It was definitely poor judgment on her part."

    Stephen Reid, a spokesman for the restaurant, said it had been the waitstaff's practice to use descriptions of diners to identify them on checks, instead of using the number of their table, as many establishments do.

    He said racial slurs were never used to describe diners.
    "Booing on opening day is like telling grandma her house smells like old lady."--WOY

  11. #10
    Where's my chair? REDREAD's Avatar
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    Re: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    Quote Originally Posted by CrackerJack
    2 free months is all they offered her? I think that might even be worse. She should get their cable free for a lifetime for that.

    Virtual monopolies stink.
    Isn't it kind of funny how companies feel that a tiny little freebie will make everything alright? I was extremely irate with a long distance company over a screw up they did. After waiting over 1.5 hours for a human to answer the phone so I could cancel my service, they thought if they lowered my rate by 2 cents/minute, all would be forgiven and I'd be a happy customer
    Of course, I canceled it, but even if I did accept it, I'm sure they'd jack my rate back up after a couple of months.
    Thank you Walt and Bob for going for it in 2010-2014!

    Nov. 13, 2007: One of the greatest days in Reds history: John Allen gets the boot!

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    Little Reds BandWagon Reds Nd2's Avatar
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    Re: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    Quote Originally Posted by Yachtzee
    Have you ever had cable in Chicago? Dozens of calls to fix a simple problem doesn't surprise me. Customer service in that town is terrible.
    I had no idea it was that bad. I guess I'm just lucky that the service isn't that bad where I live. Most problems can be handled with a couple of phone calls at most.
    "...You just have a wider lens than one game."
    --Former Reds GM Wayne Krivsky, on why he didn't fly Josh Hamilton to Colorado for one game.

    "...its money well-spent. Don't screw around with your freedom."
    --Roy Tucker, on why you need to lawyer up when you find yourself swimming with sharks.

  13. #12
    Unsolicited Opinions traderumor's Avatar
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    Re: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    Quote Originally Posted by Yachtzee
    Have you ever had cable in Chicago? Dozens of calls to fix a simple problem doesn't surprise me. Customer service in that town is terrible. While I was living there, they actually found a bunch of mail in dumpsters across the city because some letter carriers were too lazy to actually deliver it. They would pick up mail at the post office, toss it in a dumpster and go off to do other things, then come back to the post office later, acting as though they had completed their shift.
    NEWMAN!!
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    Can't win without 'em

  14. #13
    Little Reds BandWagon Reds Nd2's Avatar
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    Re: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    Quote Originally Posted by zombie-a-go-go
    Easy, there.

    I've had to call my cable company three times in the last month for service interruptions, problems with the digital feed, etc. the customer could be a punk, but c'mon, it's possible that the cable service is just crappy.

    Ask RosieRed about that.

    Anyway, it's still no excuse to be calling a lady a name like that.
    Yes, it's possible the service is just that bad as others have pointed out but dozens of calls seems just a bit excessive to me. I mean thats a phone call a day, every day, for a month. If the service was that bad, I'd have been seeking out other means of obtaining cable. Of course she may not have that option and the article didn't say the calls were all made within a months time.

    I realize my comment was rather flippant and your correct, even if the customer was just being overly zealous in wanting to reruns of Friends, she didn't deserve to have that name typed on her bill.

    However, I can't help it. I still think it's funny.
    "...You just have a wider lens than one game."
    --Former Reds GM Wayne Krivsky, on why he didn't fly Josh Hamilton to Colorado for one game.

    "...its money well-spent. Don't screw around with your freedom."
    --Roy Tucker, on why you need to lawyer up when you find yourself swimming with sharks.

  15. #14
    The Lineups stink. KronoRed's Avatar
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    Re: Complaining Cable Customer Gets Next Bill Addressed to Nasty Name

    If I'm DirecTV (probably the only competition in town) I'd offer her life time free service, just for the pub
    Go Gators!


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