Good service? Trained employees? Those are a couple of things that comes to mind. I also hate the fact that people that shop there all seem to know each other and congregate right in the middle of the aisles, when people like me (typical guy shopper who just wants to walk in, get what he came for, and leave) can't get through the masses. Oh...and they lost me as a customer when I needed a new softball glove, and the one next to me informed me that they took all the baseball/softball stuff down for the hunting stuff....in August.