As I mentioned in a previous thread, I recently moved. When I moved, I signed up for the TW Cable all in one service (cable, road runner, digital phone). When I hooked up my computer here, I couldn't even get People PC to work. Now that I have Road Runner, I clearly don't need a non-functioning dial-up ISP. I have tried calling their cancellation line for three days now. It is open from 9 AM until 9 PM, but no matter when I call I get the same message, we are experiencing high call volume, please try again later. That's it, no option to stay on hold and wait, nothing. It's a pain, because I don't want to keep getting billed. Just today, I've been reading horror stories from people online who tried to cancel, and then afterward were still having their credit cards charged for service. What can I do? There is a cancel request e-mail address, but I tried that, and got a return message back from my old friend mailer-daemon.