I would not go that far. Why do you think I got XP?Originally Posted by GAC
I would not go that far. Why do you think I got XP?
May be a hard drive problem. If the problem does stem from some preinstalled Dell Game Software, the guy will be more than willing to help.
Let me know how it goes.
Even if you have a warranty from Dell you can't get anyone on the phone who speaks a lick of English. My name is Ben and it took 5 minutes for the moron in India to figure out what I was spelling.
I will never buy another Dell. The thing cooked after 14 months.
I probably will buy the extended warranty, but not from Dell, too many horror stories. I also hope to find a company with a customer service department that happens to be in an English speaking country.
I sat on the phone one day for quite awhile, then the guy came on and said that he had to go take a break or he would get in trouble and that he would call me back. Claimed his computer was going to be automatically shut down to ensure that he did not work (help a customer in need) during a break. What a joke. Then they want to put on a supervisor so you can discuss the call and rate the person who took your call. They waste your time before taking your call and then they want to waste more when the call is over.
Sorry for the rant, but Dell is on my list.
Rob, nothing personal. You deserve some rep points for this offer. Nice touch. I may have a question or two for you in the future.
Last edited by MaineRed; 08-02-2006 at 08:48 PM.
when i installed the card i forgot to say that there was a software included,could that have caused my problem.?
Yeah, outsourcing is a problem, so it's understandable. But, outsourcing is with EVERY major computer company in the United States, so what you experienced with Dell is what you will experience with HP, Gateway, etc.
With every call you make, you need to make sure that you take down case numbers and bade ID #s from every person that works with you, in case you feel they might not give you the service that you desire.
Also, from personal experience....and this is not because I am employee:
I have a Dell TV, and had a few problems with it. Did some necessary Technical work with it with the 'foreigners' and they OVERNIGHTED me a new TV. I've never had a problem with the Technical Support line.
Even though you may not be able to understand what they are saying at some times, the trick is making them understand YOU. If they are trying to walk you through Tech Support situations, you need to make sure you can understand them. If not, have them transfer you to someone you can.
Dell just spent over $10 million decreasing the amount of wait time on Tech Supprt at any given time.
Patience is a huge thing with Technical Support. If you don't have the patience, they are more than likely going to seem like they aren't helping you. I mean, honestly, think about it. Would you want to deal with someone that has no patience and is screaming at you on the phone or making your job harder than what it should be? Not saying you were, but it's always a good thing to have patience.
The systems that Dell does work on, does clock an employee completely out of the system during the middle of every shift. Does it to me as well. I can't personally log in to make sales during the middle of my shift, so I must in turn go take a lunch. LOL. Sucks, but it guarentees HR they are following government labor guidelines.
Could be. Try uninstalling it.
Still the same.. i even hooked up a different hard drive as a secondary and it also says its a 1.9GB and its a 10GB.. arg its frustratingTry using a different hard drive connector, and let me know the results!
You might need to upgrade your Bios. Your motherboard may not be able read that high of a drive. How many gigs was your old one?
Here's a good deal on a simple Dell Desktop...
http://www.fatwallet.com/t/18/637875/
Hurry, these don't last long.
Last edited by RBA; 08-02-2006 at 11:20 PM.
Very true.
the old one was a 10GB..i bought the 20Gb as a temp fix till i can get a Dell. What i dont understand is, a 10GB drive now wont read 10GB, but only 1.9 like the higher one..
thansk for your time.. it means alot to many on here
Been there, done that. I too hate it! But most of your major computer manufacturers have transferred tech support to India and other remote places.
The people are very courteous, and try to be helpful; but I have to keep telling them to repeat themselves. It's quite bothersome.
IMO - you just got a bad one. Probably made on a Monday or Friday.I will never buy another Dell. The thing cooked after 14 months.
This computer that I'm on now is an HP. It's my second one and I love it.
My first one sorta "cooked" too..... in the house fire.
"In my day you had musicians who experimented with drugs. Now it's druggies experimenting with music" - Alfred G Clark (circa 1972)
It's not just Tech Support. I'm in the programming side of things and I've had good friends who lost their jobs, when our departments were downsized because programming was outsourced to India!
Unless you have a business account and than you get Americans. Dell can afford to lose the single customers, but they can't afford to lose their business clients which often is the US Government.
I've had the same experiece with Dell Customer Service, I've gotten people who could hardly speak english and than I had some that speak better English than myself. The funny part is they have all American names. That's to trick you in thinking you are talking to an American.
Than again many companies previously used call centers in the poorest parts of the country (such as El Paso and the deep South) and many of them had a hard time with English too.
Last edited by RBA; 08-03-2006 at 09:07 AM.
This a very true statement.
No ideas Rob?? please let me know.
thanks
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