Yesterday I got a letter from the "Warranty Department" claiming that the warranty on my vehicle was getting close to expiring and that if I called soon I could get a 25% discount.
First of all my truck is pretty new. Secondly I purchased an extended warranty at the time of purchase. There is no chance my warranty is anywhere near running out. Thirdly this mailing says nothing about the automaker, they just refer to themselves as the warranty department. I've recieved other warranty stuff from GM and it always says GM and refers to my truck specifically.
So I call them up to investigate. I never tell them who I am but I first ask what automaker they work with. All of them is the response. Then I tell them that I'm not sure which of vehicles the letter is referring and I am told that because of privacy laws they don't have the info, I'll have to pass along the VIN number of my cars for them to clarify.
Now get this, I called a few different times because they kept hanging up on me instead of answering my questions and each time it sounded like the same voice. The first guy I talked to said, "hello, this is Marcus" when I called. Then just for fun I called early this morning before their so called business hours and sure enough I get an answering machine, "this is Marcus".
I believe this to be some sort of identity theft scam and who knows how many people they are getting. Who do I contact to report this? Does anyone have any idea.
The kicker was they told me that the automaker had given them my info and that it was their job to contact me and let me know about this and that the automakers sell their product but for much more money so that the only people trying to rip me off were the dealers. Uh huh. Well if they are trying to rip me off why I they giving my info to someone else who is going take their business?