I've had Zoomtown for several years with only a few problems, the most recent described by TeamCasey in her post, and it was fixed in an expedient manner once the problem was identified by my working with a ZT tech online (BTW, ZT's techs are EXCELLENT, which is important to me).
I hear ZT is not as fast as RR, but it's not slow by any means. One of the technicians at the Micro Center told me ZT takes longer to go out and grab the information you want from the internet, but is faster downloading the information once received (he preferred ZT as did another tech I spoke with).
It sometimes takes a bit longer to bring up ZT on your first try of the day (a half minute to a minute), but after that, it's no problem.
Cincinnati Bell upgraded my neighborhood to fiberoptic before ZT became available.
Overall, I'm with whomever gave it a B+ (which is pretty good in my estimation and definitely good enough to keep TW out of my house, except for cable) and the technicians get an A+ from me. They used to be available 24/7... but somewhere within the past year that changed to midnight (not sure when they begin)... still 7 days a week.
Last edited by TeamBoone; 07-13-2007 at 07:01 PM.
"Enjoy this Reds fans, you are watching a legend grow up before your very eyes" ... DoogMinAmo on Adam Dunn
Here's just one of the problems I've had with TWC: I recently moved, so I called a few weeks ahead to let them know that and they insisted that a tech would have to come out to inspect my new place even though they'd had previous customers with the same address. I didn't have a problem with that, so I set up an appointment and the technician called and was here right within the time window. When he asked me if I would be doing a self install (of my cable and RR), I responded that I would be, since 1). I hadn't even moved that stuff to my new location yet and 2). it's easy, but he checked out my new place and said it was cable ready.
When I finished moving everything, everything worked perfectly...until they billed me for $78.64 for "Installation/Other Charges". Since they cleared they not install anything, I called Customer Support right away and explained the situation. Even after speaking with a supervisor, the best I can is that 'I put in a request to credit that amount in full to your account for next month. We've run into this situation with a few customers who aren't happy that they're billed for self-installs'. Well, with all due respect, can you figure out why people aren't happy paying for bogus charges?
In any event, I made it clear that if this isn't promptly and correctly addressed on my next bill, I will be switching (even though it will be inconvenient to do so).