I have a local phone/DSL package from ATT and it stinks. In one my many forays into phone cue hell, a rep told me the problem was outside of my apartment, they'd send someone to fix it and I didn't need to be home.
Of course the guy came and didn't fix it because I wasn't home.
I'm done with ATT but I'm wondering: if I switch the DSL provider (and at this point I want to out of spite), do I just run into the same problem because the local phone service hasn't changed?
My ignorance about such things is deep and wide. I mean who's even responsible for climbing the pole and fixing the line anymore?