I see both sides though.
I see this as a text book case in a restaurant management course as how not to handle a situation.
Rule #1: The customer is always right.
Rule #2: If the customer is ever wrong, re-read rule #1
Pay attention to the open sky
If the service was as bad as they said it was, I don't know why they didn't just leave before they ordered. A buddy and I went to a Hooters one Sunday afternoon many years ago. They were moderately busy but after we were seated, we didn't get waited on at all. We said something to someone but still no service. So after a half-hour or so, we just left.
I don't know why charges haven't been dropped yet. I doubt the menu said that the gratuity was automatic and people not leaving one would be prosecuted. They paid for everything but the tip and even though they said there should be one, how enforceable is it? Get them before a jury of people who have had bad service at a restaurant and they will get off with no problem.
Charging an automatic gratuity is something that could lead to sub-par service. Why give great service if you're going to get an 18% tip anyway?
I think its silly to auto charge for the tips but if you go to a place that has that system you should be expected to pay the whole bill in my opinion though. Of course they should also make it very clear that they add it to the bill as well though.
Gleaned this from the article....
So if THE GROUP paid for the meal, and THE GROUP refused to pay the tip, then why just this couple charged? What am I missing here?After the $73 bill came, the group paid for food, drinks, and tax but refused to pay the tip
And the owner didn't call the police, the bartender did. If I was the owner, that bartender would be getting a good, private talking to, unless that is the owner's procedure for handling such a situation. If that's the case, then he's the idiot!
A Tip is suppose to be a THANK YOU FOR EXCEPTIONAL SERVICE, not something simply owed, like some sort of "given". So regardless of the service you receive you get tipped?
And the owner acknowledged that it took unusually long to get their food/service. It would have been a nice courtesy, as well as good for business, for that owner, manager, someone, to walk over to the table and offer an apology, and even an explanation, for the slow service. If you had come to me and said they were short-handed tonight, and apologized for the slow service, I think most would be sympathetic to that.
Last edited by GAC; 11-20-2009 at 06:06 PM.
"panic" only comes from having real expectations
I don't understand the police in this instance. They should of went there, ensured information was exchanged. And left it up to the restaurant to pursue it in small claims court if they wish. How would Judge Judy rule?
I go out to eat to have a good time. Its not just that I want someone to cook for me. I want an environment where I will enjoy myself and my company.
If I'm getting my own silverware, if my meal is an hour late, if I'm badgering the waitress to serve me, then I'm certainly not enjoying myself. In fact, knowing how I react to things, I'm getting pretty hacked off and veins are starting to bulge in my neck. I will definitely let them know I am not a happy camper and they aren't holding up their end of the bargain.
Pay attention to the open sky
Their other means of making sure the wait staff gets tips is to just charge more for their food and pay the wait staff better. Just put it in the menu that the wait staff is compensated through higher menu prices and that tips are not necessary. That is the way it's done in other countries. There is still tipping, but the tipping generally involves rounding up to the next whole dollar/5 dollars.
Burn down the disco. Hang the blessed DJ. Because the music that he constantly plays, it says nothing to me about my life.
The meal is not the issue, the issue is the strongarming of a fee based on a nonexistant delivery item, capable service.