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Thread: Computer help needed

  1. #1
    Rally Onion! Chip R's Avatar
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    Computer help needed

    My mother is having problems with her Outlook e-mail. I told her all the cool kids use Google or Yahoo or MSN or some other online service but she wants to use Outlook. Anyway, her problem seems to be that when she sends out an e-mail through Outlook, it sends out multiple copies of that e-mail to the person(s) she's sending it to. She said a few got 10 copies of the same e-mail. She sent a couple to me last night and so far have only received two of each one. Any suggestions?
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  3. #2
    Vavasor TRF's Avatar
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    Re: Computer help needed

    Outlook will allow her to send via gmail or yahoo.

    I'm thinking she's double clicking the send button. I teach older people how to do basic computer tasks and that is the big one. Sometimes they click 4-5 times, but double clicking is the most common.
    Suck it up cupcake.

  4. #3
    breath westofyou's Avatar
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    Re: Computer help needed

    Thunderbird is the opensource outlook, I'd suggest that as a quick fix and outlook solution.

    BUT.... if she wants to see if it's outlook or her mail server I'd set her account up on Yahoo and send a message to a user and then do the same from outlook. Until you determine whether it's her server or software you could be fighting windmills.

  5. #4
    Vavasor TRF's Avatar
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    Re: Computer help needed

    woy is wise.
    Suck it up cupcake.

  6. #5
    Member Spring~Fields's Avatar
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    Re: Computer help needed

    That's one that I have never ran across. Don't know the answer.

    Wouldn't that have to be in her Outlook settings somewhere?

    http://www.bing.com/search?q=Outlook...ox&FORM=IE8SRC
    Last edited by Spring~Fields; 04-20-2010 at 12:03 AM.

  7. #6
    Be the ball Roy Tucker's Avatar
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    Re: Computer help needed

    Googling "outlook sends multiple copy email" generates a whole lot of hits.

    This one seems most plausible. http://community.contractwebdevelopm...-email-outlook

    Pay attention to the open sky

  8. #7
    Rally Onion! Chip R's Avatar
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    Re: Computer help needed

    I spoke with my mother on the phone today and even though she has had some viruses scanned and whatnot, she's been told she needs a new tower since they feel she is throwing good money after bad. I would think she just needs a new hard drive or am I wrong?
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  9. #8
    Vavasor TRF's Avatar
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    Re: Computer help needed

    What are the complete specs? processor, memory etc.
    Suck it up cupcake.

  10. #9
    Rally Onion! Chip R's Avatar
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    Re: Computer help needed

    Quote Originally Posted by TRF View Post
    What are the complete specs? processor, memory etc.
    It doesn't really matter now. I spoke with her last night and she was advised to get a new computer. She keeps getting viruses and stuff so it's better to get something new than to throw good money after bad.

    Quote Originally Posted by TRF View Post
    Outlook will allow her to send via gmail or yahoo.
    I'm not sure I understand this. Are you saying that she can access the e-mail she gets through her ISP through Gmail or Yahoo? It seems the problems she's been haveing have been because of Outlook. I think she'd like to keep her ISP but send and receive her e-mail through a different program.
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  11. #10
    Vavasor TRF's Avatar
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    Re: Computer help needed

    The reason I suggest gmail, and using outlook is her e-mail addy has been targeted. She should start fresh. But it will feel familiar to her.

    I'd also suggest something more than just the windows firewall (it's crap) get something like ZoneAlarm. That'll block a lot of intruders. Also make sure she has AVG's anti virus and anti spyware. AVG bought an antispyware product called eWidow a few years ago, and IMO it was one of the best. also a good idea to have spybot as a second antispyware. Have her PURCHASE AVG. Normally I usually recommend the free version, but if she buys it, it gives her the ability to schedule scans. (I think that is the pay version only, I might be wrong on that.) Also get CCleaner or Glary Utilities. Have her run it once a month.

    just my two cents.
    Suck it up cupcake.

  12. #11
    The Boss dougdirt's Avatar
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    Re: Computer help needed

    Quote Originally Posted by TRF View Post
    The reason I suggest gmail, and using outlook is her e-mail addy has been targeted. She should start fresh. But it will feel familiar to her.

    I'd also suggest something more than just the windows firewall (it's crap) get something like ZoneAlarm. That'll block a lot of intruders. Also make sure she has AVG's anti virus and anti spyware. AVG bought an antispyware product called eWidow a few years ago, and IMO it was one of the best. also a good idea to have spybot as a second antispyware. Have her PURCHASE AVG. Normally I usually recommend the free version, but if she buys it, it gives her the ability to schedule scans. (I think that is the pay version only, I might be wrong on that.) Also get CCleaner or Glary Utilities. Have her run it once a month.

    just my two cents.
    I know you said buy AVG, but its not clear which one. I can schedule scans for AVG Anti Virus Free, but don't use their anti-spyware, so I don't know if that is the one you were talking to or not. So perhaps let the OP know which one to purchase.

  13. #12
    Vavasor TRF's Avatar
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    Re: Computer help needed

    I thought you could at one point schedule scans for both. I'm using a laptop my college provides which runs symantec, so I haven't used AVG in a while. But if both the anti virus and antispyware still have free versions, AND those versions have a scheduler, then don't pay, just make sure they are installed and kept current.
    Suck it up cupcake.

  14. #13
    Member 919191's Avatar
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    Re: Computer help needed

    I have a Dell laptop that is 5 or 6 years old or so. Yesterday I turned it on and the screen was really bright, so i rebooted it. When it came back oin again it is streaky and has no image, but does light up. It has a bright spot in the upper left hand corner. When I plugged a external monitor into it, the external monitor functions properly. Any ideas, and is it worth fixing? Here is a pic, hope it helps. Thanks!
    Attached Images Attached Images  
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    BobC, get a legit F.O.! Mario-Rijo's Avatar
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    Re: Computer help needed

    My laptop (ACER) just took a complete dump on me yesterday. Was online and poof just shut off, couldn't get it back on. It was plugged in so it couldn't have been the power supply. It had shut off about a half hour earlier out of the blue as well but came right back on when I pushed the power button. No other real signs of problems that I can recall. Anyone got any ideas on what it might be?
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